- Lifetime Guarantee
On behalf of Ultra Flow, we would like to personally thank you for your business. We take our 100% Satisfaction Guarantee very seriously and hope you are completely satisfied with your purchase. If for any reason you are not 100% satisfied, please contact us by email at firstname.lastname@example.org or call 866-827-2534. We will personally work with you until you are 100% satisfied with our service and our product.
Ultra Flow Lifetime Warranty
Ultra Flow branded products are known as best-in-class dispense equipment. However, there’s added peace of mind with the Ultra Flow Full Lifetime Warranty. Should your equipment ever malfunction from defects in workmanship or materials, we will repair or replace the item free of charge.
What is Covered
Ultra Flow products are warranted to be free of material and workmanship defects.
How Long Coverage Lasts
This warranty lasts for the lifetime of the Ultra Flow product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
How to Obtain Service
To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to Ultra Flow, 6 Northwood Drive Bloomfield, CT 06002 or to the authorized Ultra Flow Independent dealer from whom you purchased your product.
What We Will Do to Correct Problems
Warranted products will be repaired or replaced, at Ultra Flow’s option, and returned at no charge.
What is Not Covered
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ultra Flow shall not be responsible for any incidental or consequential damages.
No Other Express Warranty Applies
This Full Lifetime Warranty is the sole and exclusive warranty for Ultra Flow products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of Ultra Flow Dispense, LLC.
Executing the Ultra Flow Lifetime Warranty
Ultra Flow Dispense, LLC offers a comprehensive lifetime warranty to support products purchased under the Ultra Flow brand.
Ultra Flow branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.
In the event that you have a problem with your Ultra flow product due to a defect in materials or workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner.
NORMAL WEAR AND TEAR:
Commonly, our products are used in the most demanding applications and environments. Under these conditions and over time, the Ultra Flow product may experience normal wear and tear and require service. While normal wear & tear is not considered a "defect" and is not covered by the Ultra Flow Lifetime Warranty, it is our goal to get your product back in service a soon as possible. To help expedite this service, Ultra Flow offers a complete assortment of service parts and a network of Ultra Flow Independent Dealers to meet your service needs. To locate an Independent dealer near you visit www.ultraflow.com or call 866-TAP-A-KEG.
DEFECTS IN MATERIALS OR WORKMANSHIP:
It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.