- Customer Service
If you are unsure of what to order, or have any questions, please contact us before ordering. We pride ourselves on our knowledgeable customer service associates who are happy to talk to our customers and will be pleased to provide accurate and descriptive details on any of our products.
How to Order
We make ordering easy! You may place online orders 24 hours a day 365 days a year! Normally, orders placed before 10:00am ship the same business day. Our order system processes all payments through a secure network and servers. If your browser does not support secure server ordering systems, you can place your order toll free via phone during regular business hours of Monday through Friday 8:00am EST to 4:30pm EST.
Toll Free Phone Orders: (866) 827-2534
Fax Orders: (860) 519-1742
Currently, ordering through the website is available only to United States addresses within the 50 states, most provinces in Canada, and Military APO/FPO addresses. Orders cannot be delivered to P.O. Boxes; a physical address is required for delivery.
We can ship products to countries throughout the world; however, the website’s shopping cart does not support locations outside of the United States and Canada. Inquires for orders outside of the United States and Canada should be directed to our Sales staff, which can be contacted via the e-mail or via phone below. If inquiring about freight charges, please include your shipping address and a list of the items you wish to order.
E-Mail Orders: firstname.lastname@example.org
We accept the following credit cards: Visa, MasterCard, American Express and Discover. We also accept debit cards (also called check cards, ATM cards, or banking cards), but only those with a Visa or MasterCard logo on the front.
Credit Card Declines
When placing an order with us, our ordering system places an authorization against the credit card supplied to make sure the card is valid and sufficient funds are available. If you receive a message that we were unable to authorize your credit card, please check with the issuing bank for your card. Credit cards may be declined for a variety of reasons and we do not have access to the reason why the card was declined.
Unless otherwise noted, all items featured on the Ultra Flow website are warehoused in our Windsor, CT facility. Orders are shipped from the closest location that has the selected merchandise on hand, for prompt delivery. While we maintain a large inventory of products, it is wise to contact us for item availability if your order is especially urgent. If your selected merchandise is not available at any of our locations, we will promptly notify you of the expected ship date.
Ultra Flow reserves the right to change the prices and specifications of equipment and/or material without notice.
There is no minimum purchase! Order as little or as much as you like. However, in order to save you on shipping costs, we recommend you order at least $25.00 worth of merchandise.
Changing (or Canceling) an Order
You can change or cancel an order after you have placed it, provided the order has not yet entered the shipping process. We will do our best to act on any request to change or cancel order. However, we process and ship orders quickly, so please notify us promptly on any such request.
Cancellations or refusal of orders, which have already shipped, are subject to the minimum 20% handling and restocking charge ($10.00 minimum charge) as well as no refund for shipping charges. Heavy or oversize items shipped via truck, including keg refrigerators, are also subject to return freight charges.
RECEIVING MERCHANDISE: UPS
Inspect your shipment when it is delivered. If your package has arrived damaged, or otherwise tampered with, notify your UPS delivery person immediately. Customers are responsible for checking their order when it arrive to ensure that all items are present. If there are any discrepancies, please notify us immediately, within seven (7) days. If not, Ultra Flow is not responsible for missing items or other discrepancies.
RECEIVING MERCHANDISE: FREIGHT CARRIERS
Upon delivery, it is extremely important to carefully unpack and inspect the contents thoroughly for any indication of damage before signing the carrier’s freight bill of lading. The driver is required to wait during the inspection. If damage is found, the shipment should be refused; the driver is required to take the shipment back. If the outside packaging is damaged, but the contents are not, you should accept the shipment, but make a note on the freight bill the outside packaging was damaged. This will protect your rights in the event there is concealed damage.
By signing the carrier’s freight bill, without any notations of damage, you are agreeing the shipment was delivered in good condition. Any damage found after that point, should be directed to the freight carrier in the form of a concealed damage claim. Ultra Flow has no recourse to file a freight damage claim once the shipment was signed for as received in good condition. Ultra Flow’s responsibility ceases upon the shipment’s acceptance by the recipient
Shortly after placing your order, you will receive an e-mail confirming we have received your order. You will receive a second e-mail when your order has shipped. The second e-mail will include the shipment tracking number, and a link to the carrier's website that will allow you to track the progress of the shipment.